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Please try to be as specific as possible when describing your problem. If you are having issues logging into your account, your account is still safe and active. Most of the time, you simply need to click 'Get Started' and link your bank again. If you are asking multiple questions in one ticket, please number them 1, 2, 3 etc, as this will make it easier for both parties.

Common Support Questions

Does Seashells have access to my bank or card information?

We do not have access to your banking login credentials or your credit card number / info. We're fed transaction amounts through encryption from a partner that allows us to generate the Round Up amounts.

Why isn't my account updating?

In most cases, your bank is no longer linked to your Seashells account. If you're being re-directed to the How it Works page, you'd simply need to reconnect your bank again and you'll be all set. Please check your Settings page, and if the account you're not receiving Round Ups from is displaying on your Settings page, please contact us. If its not, you just need to add it again by clicking the Add Round Up account button.

Why is the app "glitching"? Why does it seem like I have to start over?

I would check and see if the e-mail address on the Settings page of the app is the one you signed up with. You may have accidentally created a second account. If you did, just let us know and we can delete the 2nd account and help you log back into the first account.

Why is the app opening my browser/trying to connect to my Facebook?

This is due to a Setting with your browser in your phone. To prevent this is – when you're signing in from the Sign In page, do not click Go or Enter (bottom right button) when you've entered your account credentials. Hit Done (top right) and then hit the Login button on that page.

Why did I get charged $0.01?

The payment processor we use to transfer your Round Ups to your Seashells account sometimes requires that your card is pre-authorized. They may charge the card you provide $0.01 which will automatically return back to your account in a few days.